This post contains affiliate links*
I’ve been ordering cat litter and other supplies from Chewy.com for years. I don’t particularly like shopping and running errands, and I love having things delivered. In fact, between Chewy.com, Amazon, and Prime Now (for groceries,) I save a lot of time that I would otherwise spend going to multiple stores, not to mention sitting in traffic.
In addition to the sheer convenience, there are many other reasons why I love Chewy.com
Fast (and free) shipping
Depending on where you live, your order will arrive in 1 to 2 days. They only ship within the contiguous US, and as long as you order by 4pm, your order will usually ship the same day. My orders all arrive with Fed Ex on the day after I order. Shipping is free for order over $49, but even if you order less than that, their shipping fee is only $4.95.
For most items, I’ve found that Chewy.com offers the lowest prices around.
Exceptional customer service
I don’t know how Chewy.com does it, but their customer service is absolutely amazing. Their 100% unconditional satisfaction guarantee is just that – 100%. Did you order a case of food only to find that your cat doesn’t like the flavor? No problem, Chewy will issue a complete refund.
The other day, I placed an order for cat litter, only to remember a few hours later that I forgot to add two items. I placed a second order, and added enough litter to get to the $49 threshold so I’d get free shipping. Shortly afterwards, I received a call from a friendly Chewy.com customer service rep, asking whether I intended to duplicate items from my previous order. When I explained that I only added the items to get the free shipping, they waived the shipping fee on my second order even though it was only $12 worth of items.
I’m not a fan of autoship, but it will save you money (up to 30%,) and it can make your life easier. Tell Chewy how often you want a product shipped, and they make sure it arrives at your home on a regular basis. Autoship is easy to set up and you can pause, change or cancel shipments at any time.
Huge selection of products
The selection of brands and products is mind-boggling, and they are adding new products all the time. And their website is easy to navigate – a win win.
I was a little nervous when Chewy.com was bought by Petmart in April of 2017. When small stores or chains are bought by larger ones, the focus often shifts from service to volume. So far, I haven’t seen a decline in Chewy.com’s service or quality, which makes me very happy.
Chewy.com definitely makes my life easier. I still shop at my local independent pet store for some of our frozen raw food and the occasional canned food for the girls (they eat primarily raw, so ordering a whole case of cans doesn’t make sense for us,) but for litter, treats and other supplies, Chewy.com is my go to source for cat supplies.
*FTC Disclosure: The Conscious Cat is a participant in Chewy.com’s affiliate program. This means that if you decide to purchase through any of our links, we get a small commission. We only spread the word about products and services we’ve either used or would use ourselves. The Conscious Cat is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. This means that if you decide to purchase through any of our links, we get a small commission. We only spread the word about products and services we’ve either used or would use ourselves.